Table of Contents

~ Postage & Packaging Information ~

~ Payment Methods ~

~ Returns ~

~ Exchanges ~

~ General Questions ~

~ Copyright Information ~

~ Lingerie Online Privacy Policy and Disclaimers ~

Return

How much is Postage & Handling?

Postage & Handling for Australian residents:-
$10.00 For the first 2 Items.

+ $2.00 Per Additional item thereafter.

Australian Residents can select “Courier Service” or “Express Post” for delivery.

The “Courier Service” requires a signature on delivery so if you are not in a position to sign for your purchase then please select "Express Post". Both methods have tracking numbers.

Postage & Handling for International residents:-
$25.00(AU) For the first 2 Items.

+ $5.00 (AU) Per Additional item thereafter.

International Delivery is via Toll Global Worldwide Express couriers which with Full Internet Traceability.

Domestic & International Delivery Times
Delivery times will vary according to which Collection you have ordered.

Delivery times for Dreamgirl Lingerie
Within Australia (1 to 2 Weeks)
International Delivery Times – (2 to 3 Weeks)

Delivery times for Purr-fect Lingerie
Within Australia - (1 to 3 Weeks)
International Delivery Times - (2 to 4 Weeks)

Delivery times for Shirley of Hollywood Lingerie
Within Australia (2 to 3 Weeks)
International Delivery Times – (2 to 4 Weeks)

Delivery times for Risque Lingerie
Within Australia - (2 to 3 Weeks)
International Delivery Times - (2 to 4 Weeks)

What Happens After I Place My Order?
After your order has been placed online you will receive a confirmation copy via email. The confirmation copy will contain all the item/s you have purchased plus the delivery address and delivery method you have selected. Please check your confirmation order to confirm that you have selected the correct sizes and colours and that the delivery details are correct.

If you don’t receive a confirmation copy of your order, it means you have entered an invalid email address and you will need to contact Lingerie Online on 1300 797 579

Domestic Delivery:
Lingerie Online’s main freight carrier is Toll Global Worldwide Express Couriers. Toll is a Door to Door courier service and will not deliver to a PO Box. All deliveries via Toll require a signature on delivery. If you prefer your purchase to be delivered to a PO Box delivery will be via Express Post. If Express Post is used as the delivery service when you receive your confirmation email it will also contain your Express Post tracking number.

International Delivery:
Lingerie Online’s main freight carrier is Toll Global Worldwide Express Couriers. Toll is a Door to Door courier service and will not deliver to a PO Box. All deliveries via Toll require a signature on delivery. If you prefer your purchase to be delivered to a PO Box delivery will be via International Insured Airmail. If International Insured Airmail is used then delivery can take up to 15 working days and this service has no internet traceability. Lingerie Online will send an email confirming that you understand the slow untraceable delivery service that you can expect to your International PO Box.

Domestic Packaging:
All items dispatched by Lingerie Online are packed in plain white poly bags only stating “Buy it all Online” as the sender we do not list the contents as “Lingerie” on the packaging so your privacy is assured. A Tax invoice will accompany your goods.

International Packing:
All items dispatched by Lingerie Online are in plain white poly bags only stating “Buy it all Online” as the sender we do not list Lingerie Online or Lingerie on the packaging so your privacy is assured.

Since the events of September 11th 2001 by Australian Customs Export Law, Wigs Online must state the content of all international mail leaving the country; your purchase will be marked as a “Clothing” again protecting your privacy by not stating “Lingerie”.

Depending on the country of destination with the changing customs law's due to "Terrorist Threats" international packages may be inspected and the exact contents listed. Lingerie Online has no control over this or any customs duties/taxes charged to you as the receiver.

An invoice for your purchase will accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia .

Which Payment methods can I use?
Lingerie Online accept:-
Visa
MasterCard
Bankcard
Personal Cheque
Money Order
Direct Deposit

Please Note: Wigs Online Pty Ltd reserves the right to request alternative payment methods. Due to the frequent occurrences of fraudulent use of credit cards, to protect the consumer and our customers, we may at times, with larger orders, free email accounts and P.O. Box delivery addresses request that payments be direct debited into our account prior to shipping the orders.

It’s always difficult buying over the internet when you cannot see the item in your hand to confirm if the colour or style is the correct choice for you.

Wigs Online offer a 85% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour.

Returns WILL NOT be accepted without an RA Number and any item received without an RA Number supplied by Lingerie Online will be returned to sender.

Return requests MUST be made within 3 days of taking delivery.

To Obtain a RA Number for a product return either email
raw@lingerie-online.com.au or contact Lingerie Online (Within Australia) 1300 797 579 or (International) 61 3 9789 4451 you can also download the RA Form Here

Please note, when purchasing pantyhose or stockings we do not accept returns or offer refunds .

 * Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

Exchanges WILL NOT be accepted without an RA Number and any item received without an RA Number supplied by Lingerie Online will be returned to sender.

Exchange requests MUST be made within 3 days of taking delivery.

For any items which do not fit properly we will EXCHANGE them providing that:

- The item is returned within 3 days of receiving it.
- The manufacturer’s labels are still attached.
- The item has not been worn (except to try on for size)*
- The item has not been damaged or soiled
- The item has not been altered by you in any way
- The returned item is accompanied by with an RA Number supplied by Lingerie Online
- The item is returned to in its original, undamaged packaging.

Lingerie Online we will endeavor to exchange your item for the correct size in the same style, subject to stock availability. Where we cannot supply the identical style we will offer an exchange of another item of the customer’s choice for the same value.

To Obtain a RA Number for a product return either email
rma@lingerie-online.com.au or contact Lingerie Online (Within Australia) 1300 797 579 or (International) 61 3 9789 4451 you can also download the RA Form Here

Please note, when purchasing pantyhose or stockings we do not accept returns or offer refunds .

 * Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

Do you send Catalogues?
Lingerie Online does not offer printed Catalogues. We handle so many different brands of wigs that it would be impractical to maintain and keep track of printed Catalogues for all of them. In addition, sending Catalogues through the mail increases our costs. In order to maintain our low prices, we show the Catalogues on our website. If you have questions, or need help choosing a wig or other hair product, we would be happy to assist you.

Do you have a shop in NSW, QLD, Wa, SA, TAS, NT & ACT ?
Lingerie Online being an online provider of Lingerie does not have a physical shop.

Lingerie Online Gift Certificates
Lingerie Online is proud to release Gift Certificates that can be automatically redeemed through the online ordering system within the Lingerie Online website. The Gift Certificates can be purchased in any currency and to any value allowing you the freedom of choice. The certificate number and value will be emailed to you upon placing your order and will become active upon successful payment for your certificate.

** Limit one Voucher per Lingerie Online transaction

** If voucher exceeds purchase no change will be given

** Voucher not redeemable for cash

The following statements and disclaimers apply to all web sites managed by Lingerie Online unless otherwise noted.

Privacy

How we handle the information we gather when you visit our web site Web server activity logs

Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:

• the name, domain, and numerical internet address of the "host" computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet. For example, your host computer's name is 38.103.63.16 and its numerical address is;
• the date and time you accessed our site;
• the Internet address of the web page that you came from (for this visit that address is );
• the page you requested from our site and the number of characters sent to your computer; and
• the information your web browser software sends as its so-called "User Agent," which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer. Your User Agent information is CCBot/1.0 (+http://www.commoncrawl.org/bot.html)).

It is impossible to determine the actual identity of an individual user from this information.

The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site's organization, performance, and usefulness.

Electronic mail

When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information), we use it to respond to your requests. We do not retain or distribute lists of e-mail addresses to any parties outside of Lingerie Online except as necessary. In no event, do we distribute lists of e-mail addresses to anyone.

Online surveys

When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.

Ordering products

When you voluntarily provide us with personal information such as name, shipping and billing address, and credit card number when ordering products online, we use the information to fulfill your order. We may forward the information collected to contract personnel or to other computer systems (such as secure electronic commerce servers) to complete the requested transaction.

Marketing information

We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product availability notices. We may forward the information collected to contract personnel to provide specific marketing services. We will remove such information at your request.

Collection and release of gathered information

We want to make it clear that we will not obtain personal identifying information about you when you visit our web sites, unless you choose to provide such information to us. Except in the course of officially authorized law enforcement investigations, or in the event of a suspected attempt to deliberately circumvent our system's security with the intent to gain unauthorized access or to do physical damage (for example, an attack by hackers), we do not attempt to identify individual users or share any information we receive with any parties outside of Lingerie Online. In the latter case, collected information associated with a suspected intruder might be shared with an incident response service such as the CERT^® Coordination Center.

Retention of collected information

Cookies - Some applications may save a "cookie" on your computer's hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online "shopping basket." We do not retain any record of "cookies" beyond what is necessary for running the application.

Web server activity logs - Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.

E-mail - Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The e-mail itself may be retained in an archival form as required by Federal laws and regulations governing the retention of historical records of government agencies.

Online surveys - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.

Marketing information - Such information may be maintained at our discretion for an indefinite period of time.

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Links to Non-Lingerie Online Sites

Links and pointers to non-Lingerie Online sites are provided for information only and do not constitute endorsement, express or implied, by Lingerie Online.

Non-Endorsement of Commercial and Other Non-USGS Products and Services

Hypertext links and other references to non-Lingerie Online products and services are provided for information only and do not constitute endorsement or warranty, express or implied, by Lingerie Online as to their suitability, content, usefulness, functioning, completeness, or accuracy.

Content Accuracy, Completeness, and Usability of Lingerie Online Data and Information

We make every effort to provide and maintain accurate, complete, usable, and timely information on our web sites. However, some Lingerie Online data and information accessed through these pages may, of necessity, be preliminary in nature and presented prior to final review and approval by the Director of Lingerie Online. These data and information are provided with the understanding that they are not guaranteed to be correct or complete. Users are cautioned to consider carefully the provisional nature of these data and information before using them for decisions that concern personal or public safety or the conduct of business that involves substantial monetary or operational consequences. Conclusions drawn from, or actions undertaken on the basis of, such data and information are the sole responsibility of the user.

Copyright

Lingerie Online-authored or produced data and information are in the public domain. While the content of most Lingerie Online web pages is in the public domain, not all the information on our site is in the public domain. Some images/graphics are used by Lingerie Online with permission. For other uses, you may need to obtain permission from the copyright holder under the copyright law.

You are welcome to make a link to any of the Web pages Lingerie Online has published on the Internet. There is no need to request permission.

Use of the Lingerie Online visual identifier (logo) is restricted to official publications.

We will identify material we use from sources outside of Lingerie Online, and request others do the same when using information published by Lingerie Online. Credit can be provided by including on the page (or via a link to a credits page) a citation such as:

Credit: U. S. Geological Survey
U. S. Geological Survey/photo by Jane Doe (if the artist is known)
USGS/Ft. Collins, CO (if originating office but not the artist is known)

Liability

Neither Lingerie Online nor any agency thereof, nor any of their employees, contractors, or subcontractors, make any warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, nor represent that its use would not infringe on privately owned rights.

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To Contact Us

If you have any questions about this "Lingerie Online Privacy Policy and Disclaimers," please contact us:

Telephone (Within Australia):
1300 797 579

Telephone (International):
61 3 9833 3333

Postage:
PO Box 4220
Burwood East,

Victoria 3151
Australia

Email:
sales@lingerie-online.com.au